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FAQ

How can I get a discount or coupon code?
You will receive a 5% off discount code and updates on our upcoming promotions when you subscribe to our newsletter. You can view other customers' favorite items on the Today Only Deals page to save even more money. Please get in touch with customer service if you need any additional help, and we will help you with your request.
 
I cannot checkout
1. Check for any items that are out of stock; these must be taken out before checkout.
2. Are all the necessary fields, such as the shipping address and shipping method, filled out?
3. Make sure your clock settings are accurate and check your browser or try using another one.
Still unable to checkout? Send a Ticket for assistance or contact customer service via live chat.
 
I cannot add items to my cart
First, make sure the item is out of stock or if there are any minimum purchase requirements. Additionally, make sure all necessary fields, including size, were filled out.
If you are unable to add items to your shopping cart, one of the following is probably to blame:
The item is out of stock.
The minimum purchase threshold has not been reached.
Required fields are missing data
Network or website issues.
 
Why is my account status Pendingif my payment was processed?
The status of your order will show Processing once the payment has been processed and won't change again until you receive it. Please contact our customer service via live chat or click Submit a Ticket for assistance if it displays as Pending.
 
How do I check my order information?
The information for your order is included in the payment confirmation email. You can also check the MY ORDERS tab for order details by logging into your giftideasstore account.
You can also give giftideasstore customer service your order number, and we'll be happy to fill you in on the specifics of your purchase.
To make ordering inquiries easier, we encourage you to keep your order number until delivery. Your invoice ID and order number are the same.
 
Was my order shipped when I received my payment confirmation email?
Your order has been prepared and is ready for pickup if you received the payment confirmation email. You will receive a notification via email if your shipment is unexpectedly delayed for some reason.
 
Why havent I received any emails or replies after placing my order?
It's possible that your email address was entered incorrectly or blocked by spam filters. Please check your junk mailbox or update your spam filters. Please use your main email address to make sure you get updates on time. I appreciate your support.
 
How do I change or cancel an order after it has been submitted?
Please get in touch with our customer service via live chat or by submitting a support ticket to cancel or change your order. Although our order fulfillment system is made to ship orders as quickly and effectively as possible, we will be happy to stop the order if we can. As a result, we may not be able to change or cancel your order if it is already in the shipping process. Our customer service department will be happy to help you if your order cannot be cancelled and you still don't like it after it has arrived and want to return or exchange it.
 
How long before I receive my order?
With the exception of personalized jewelry orders, orders will be shipped within 1 to 2 business days of receipt. Once it is sent out, you will automatically receive a tracking number by email. Depending on the shipment method you selected, the precise delivery time will be determined.
Shipping costs are based on the day of delivery rather than the order submission date. Customers are liable for lost orders brought on by misplaced shipping details.
 
What should I do if I do not receive my order?
We advise you to keep track of your order online to avoid problems with delivery. Please get in touch with your postal carrier using the tracking number and giftideasstore customer service if the delivery window has passed. We will arrange for a free replacement or issue an immediate refund upon confirmation if your order is lost and your shipping address is accurate and deliverable.
Please keep in mind...
- Shipping estimates are based on the day of delivery rather than the order date.
- Customers are accountable for lost orders brought on by misplaced shipping information. Therefore, kindly confirm that your address is accurate and deliverable.
 
giftideasstore New Design Presale
As part of our design presale, we sell the most well-liked charms. Every month, our presale release is on the first of the month. Around the 20th of each month, pre-sale items will be shipped out. These times are also listed on our website. We value your tolerance! We strongly advise signing up for our newsletter to receive the most recent news!
 
Is it safe to place an order on the internet?
To safeguard your personal information from unauthorized use, giftideasstore uses a number of safety measures. We use the most recent security technology, which is similar to keeping your PayPal and credit card information in a bank vault and includes data encryption, server authentication, message integrity, SSL Certificate, and Trust wave. We can reassure you that our website is secure and that the most cutting-edge security measures have been put in place. The security and privacy of our customers has always been a top priority.
We accept a variety of forms of payment, such as PayPal, credit cards, and debit cards. We are unable to accept payments through bank transfer or cash on delivery. Once you proceed to checkout, you can choose your payment method. Since we now have a close relationship with PayPal, we only accept PayPal payments at this time.
 
What is your refund policy?
Refunds are handled in the 24 to 48 hours following your confirmation of the cancellation. The policies of these institutions determine how long it takes for the refund to appear on your credit card or PayPal account.
 
My payment failed.
The following are reasons why credit card payments fail: insufficient funds, purchases made without the card owner's consent, incorrect account/ billing information, or expired credit cards. If none of these problems arise, please get in touch with customer service using your order number, name, and email address. We will then email you an invoice to help with order processing.
 
Exchange & Return
We have faith in the high caliber of giftideasstore fine jewelry. No gift from giftideasstore is finished unless you are completely happy. You have time to make sure you are completely satisfied with your purchase thanks to our 90-day money back guarantee.
Here are comprehensive instructions on how to handle a return or exchange. The policy starts on the day of the purchase. Please check to see if either of these applies to you and whether the item( s) fall under our 90 Days Return Policy.
1. The following circumstances are covered by the 90-day FULL COVERAGE Return/ Exchange Policy:We sent the incorrect order or item( s), you received faulty items, or the product's quality was subpar or unsatisfactory.
You either received the wrong personalized charm or the picture looks different from the one you gave to giftideasstore.
Paint is chipping, crystals are missing, etc.( We will only exchange the item( s) for the same item or for items of equal or lesser value.
Giftideasstore will cover return postage and replacement costs in these situations.
2. The 90-day LIMITED COVERAGE Return/ Exchange Policy covers the following reasons.
( Customer is liable for replacement postage fees and return mail fees.)( Giftideasstore does not offer a refund for shipping costs.)
You picked the incorrect size of bracelet( s).
Personal Reasons resulting from a change of heart, personal preferences, etc. Regarding Non-Personalized Items.
Personalized items are one-of-a-kind and cannot be returned unless they are damaged or defective.
3. The following are NOT covered by our 90-day return policy, and we are not responsible for them.
We do not accept any modifications or returns for any personalized charms, unless the picture's appearance differs from the photo you provided to giftideasstore, as stated in our 90-day FULL COVERAGE Return/ Exchange Policy section. Personalized items are one-of-a-kind, and once your order has been submitted, we will immediately start the production on the personalized items.
Products have been exposed to chemicals or corrosive materials. Exposure to harsh chemicals can change how your giftideasstore product looks. These substances include liquid silver polish, pools, hot tubs, and spas but are not the only ones. Silver that has been oxidized is easily damaged.
Products are harmed by improper handling, abuse, or inadequate maintenance. Silver pieces are oxidized to detail; over time, they may take on a black appearance. Clean with a silver polishing cloth to remove this and restore it to its original appearance.
 
Return Service Procedure:
Please attach clear images of the items that represent a quality issue to your support ticket.
Please adhere to the guidelines set forth by our customer service team.
Within 3 business days of receiving your item( s), returns will be processed. Once your return is processed, you will receive an email notification. Please be aware that payment processing is outside of our control and that it might take up to 7 to 10 extra business days for the money to be credited to your account when you use it to make a purchase.
 
Cancellation Policy:
As soon as your order has been submitted, we will start making the customized items. Your order is subject to a 30% restocking fee if you decide to cancel your purchase.
Giftideasstore reserves the right to change this policy at any time. Any updates will be announced on this page. Please contact our Customer Service Representatives if you have any questions about cancellations or any of our other policies.
 
Are there any customs fees?
By choosing our flat mail rate, you won't be charged any customs fees. However, if you choose express shipping, you might be subject to customs fees as a result of stringent inspections. Please be aware that we will only cover the customs fees generated by flat mail. You will be charged for any customs fees if you choose express shipping.
 
Do you ship worldwide?
Indeed! If your nation is not on the list, don't hesitate to get in touch with us. Please be aware that we are not liable for any local taxes or customs fees that your nation may impose.
 
What should I do if my order tracking information is not updated?
This indicates that even though the actual order status may have already been updated, the tracking information in the online tracking system hasn't been changed in time. To see if the information has been updated, please try again later. Please feel free to contact our customer service via live chat or by submitting a support ticket for assistance if there hasn't been any movement within ten days.
 
How can I track my order?
Once the order has been sent out, you will receive a tracking number via email. You can then check the status of your order in the top right corner of any giftideasstore page by clicking "TRACK MY ORDER."